Help and Frequently Asked Questions
At Homery, we want your shopping experience to be seamless and satisfying. Whether you’re browsing our products, placing an order, or need help with an appliance, we’ve compiled this comprehensive FAQ to answer any questions you may have. If you don’t find what you’re looking for, feel free to reach out to us via Live Chat or submit a request through our Online Support Ticket System.
General Questions
1. How do I create an account on Homery?
To create an account, simply click on the “Sign Up” button on the top-right corner of the homepage. Follow the prompts to enter your personal details, and you’ll be ready to start shopping.
2. How can I reset my password?
If you’ve forgotten your password, click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password.
3. Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and receive updates on promotions and exclusive offers.
Orders and Payments
1. What payment methods do you accept?
We accept a wide variety of payment methods, including:
• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• ACH Payments
• Wire Transfers
• Purchase Orders (for approved business accounts)
• Check Payments
2. How do I apply a discount or promotion code?
At checkout, there will be a field to enter any discount or promotion codes you have. Enter the code and click “Apply” to see the updated total.
3. Can I make bulk purchases or set up a business account?
Yes! We offer wholesale pricing and business accounts for Pro Advantage members and bulk buyers. Contact our customer service team or sign up for a business account to get started.
Shipping and Delivery
1. What are your shipping options?
We offer several shipping options based on your location and needs:
• Curbside Delivery
• In-Home (Threshold) Delivery
• White-Glove Delivery, which includes unpacking and placement of the product.
2. How long does shipping take?
Shipping times vary depending on the product’s availability and your location. Standard orders are typically processed within 1-2 business days. Delivery times can range from 3-7 business days for most locations.
3. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can also log in to your Homery account to track your order.
Returns and Refunds
1. What is your return policy?
We offer a 30-day return policy for most items, provided they are unused, in their original packaging, and in resellable condition. Custom orders and certain appliances may be subject to restocking fees.
2. How do I initiate a return?
To start a return, please contact our customer service team through the Online Support Ticket System or Live Chat. You’ll receive a return authorization number (RMA) and further instructions.
3. How long does it take to process a refund?
Refunds are processed within 7-10 business days once we receive and inspect the returned item. Refunds will be issued to your original payment method.
Warranty and Service
1. Do your products come with a warranty?
Yes, all of our products come with manufacturer warranties, and we offer extended warranty options on most appliances for additional protection. Warranties typically cover parts and labor for a specified time.
2. How do I make a warranty claim?
To file a warranty claim, contact us with your order information and a description of the issue. We will work with the manufacturer to resolve the claim and arrange for service or replacement if needed.
Pro Advantage and Exclusive Membership
1. What is the Homery Pro Advantage Program?
The Homery Pro Advantage Program is designed for business customers, including contractors, developers, and property managers. Members enjoy exclusive pricing, express service, dedicated account management, and other tailored solutions.
2. What are the benefits of the Homery Exclusive Membership?
Exclusive Membership customers receive benefits such as extended return policies, free basic installation, priority customer support, and double rewards points on every purchase.
Rewards and Referrals
1. How does the Homery Rewards Program work?
The Homery Rewards Program allows you to earn points with every purchase. These points can be redeemed for discounts, exclusive rewards, and more. Pro Advantage and Exclusive Membership members earn double points on all purchases.
2. How can I refer a friend to Homery?
You can refer friends through the Homery Referral Program by sharing your unique referral link. For every successful referral, both you and your friend will earn rewards or discounts.
Need More Help?
If you’d like to speak with a Homery sales associate, our knowledgeable team is ready to assist you with any inquiries about products, pricing, or your specific project needs.
To connect with a sales associate, you can:
• Call us directly at (888) 800-8050
• Use our Live Chat: Click the chat icon on the bottom right corner of our website.
• Submit a request through our Online Support Ticket System and one of our sales associates will get back to you as soon as possible.
Our team is here to provide personalized service and help you find the best appliances for your home or business.
Need Assistance?
Service Hours:
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: 10:00 AM – 5:00 PM