At Homery, we are dedicated to providing you with a smooth and enjoyable post-purchase experience.
Here’s what you can expect after placing your order:
Order Confirmation
Email Confirmation
- Details: You will receive an email confirmation with your order details.
- Check Spam: Check your spam/junk folder if you don’t see it in your inbox.
Shipping and Delivery
Shipping Notification
- Tracking: An email with tracking information will be sent once your order ships.
- Monitor: Track your shipment online or via the carrier’s website.
Post-Delivery Support
1. Product Setup
- Manuals: Refer to the included manuals for setup instructions.
- Support: Contact our customer support for any setup assistance.
2. Satisfaction Follow-Up
- Feedback: We may reach out to ensure you are satisfied with your purchase.
- Improvement: Provide feedback to help us improve our services.
Product Registration
1. Importance of Registration
- Benefit: Registering your product ensures you receive important updates and service reminders.
- Coverage: It also activates your warranty and can expedite any future claims.
2. How to Register
- Online Registration: Visit our Product Registration page.
- Details Needed: Provide your product’s model number, serial number, purchase date, and personal contact information.
Warranty Claims
1. Filing a Claim
- Process: If you encounter any issues with your product, you can file a warranty claim.
- Contact Us: Reach out to customer service at 888-800-8050 or support@homery.com.
- Information Required: Provide proof of purchase, product details, and a description of the issue.
2. Finding Your Serial Number
- Location: The serial number can typically be found on the product label or rating plate, which is usually located on the back, bottom, or inside of the product.
- Manual Reference: Refer to your product manual for the exact location of the serial number.
- Online Help: Visit our How to Find Your Serial Number page for detailed instructions and visual guides for various products.
3. Resolution
- Assessment: Our team will assess whether the issue is covered under warranty.
- Service: If covered, we will arrange for repair or replacement of the product.
Parts and Service Requests
1. Requesting Parts
- Availability: If you need replacement parts for your appliance, you can order them directly from our website.
- Process: Visit our Parts Request page or contact customer support.
2. Service Requests
- Contact Us: For any service requests, please reach out to our customer support team.
- Details Needed: Provide your order number, product details, and a description of the issue.
- Service Options: Our team will guide you through available service options, which may include in-home repairs or sending your product to a designated service center.
For any post-order questions or support, contact us:
If you’d like to speak with a Homery sales associate, our knowledgeable team is ready to assist you with any inquiries about products, pricing, or your specific project needs.
To connect with a sales associate, you can:
• Call us directly at (888) 800-8050
• Use our Live Chat: Click the chat icon on the bottom right corner of our website.
• Submit a request through our Online Support Ticket System and one of our sales associates will get back to you as soon as possible.
Our team is here to provide personalized service and help you find the best appliances for your home or business.