GE JX7230SLSS Required 30 inch Built-In Trim Kit (Stainless Steel)

Hey there, and thanks for reaching out. We truly hate to hear you had difficulty with both determining which trim kit to use and installing it – we know how frustrating this process must have been. We always want to make the installation process as simple and convenient as possible, and we’ll certainly let our team know of your concerns with the process for review. You may want to make sure the screw tabs in the upper bracket aren’t bent or deformed in any way, as they may otherwise interfere with the door opening. Checking that the trim kit is oriented correctly with the word ‘up’ located at the top of the kit is important for ensuring the door opens correctly as well. We also have the full installation instructions for the kit available; if you’d like to view those online, you can do so here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40782.PDF&_ . If you’re not able to resolve the issue with those tips, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We hope this is resolved for you soon, and we’re always glad to assist if you have any other concerns or questions. -Sarah@GEA

Hello DLCH - Thanks for posting your review. Parts pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. Thank you for choosing GE Appliances.

We appreciate you leaving us a review. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the trim kit along to our product team to review.

Hello Jeffroasasd, Thank you for taking the time to write a review on your microwave trim kit. Your comments are very important to us. As we always strive to improve our products for our customers, we will be sure to share your comments with our product design team. Thanks for choosing GE Appliances!

Thank you for taking the time to leave us a review. We hate to hear that you’ve been less than impressed with the pricing of this accessory, and that the design changes have left you feeling like you’re being forced to buy something new for no reason. Pricing depends on several factors, including economic factors such as distribution, warehousing, and marketing cost, which can all account for a portion of the selling price of a part. Additionally, we are constantly working to make our appliances and accessories better, and in order to do so changes are sometimes made to a design to better facilitate upgrades or improvements.

Hello there! Thank you for providing us with your feedback. We are extremely sorry to hear that your trim kit was warped in multiple places. We understand the frustration this causes. This is in no way the consumer experience that we strive for. The retailer should be providing you with a solution for this issue. If they are not able to, please reach back out to us and we will get this handled for you. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new microwave for many years to come! - Adrian@GEA