General Return Guidelines:

• Return Period: You have 30 days from the date of delivery to return most items. After 30 days, items are no longer eligible for return.

• Condition of Items: To be eligible for a return, the item must be in new, unused condition with all original packaging, parts, and accessories. Items that have been installed or used may not be eligible for return or may incur a restocking fee.

• Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to initiate a return.

Steps to Initiate a Return:

1. Contact Customer Support: Before returning any item, please contact our Customer Service team via Live Chat, Online Support Ticket System, or call us at (888) 800-8050 to obtain a Return Merchandise Authorization (RMA) number.

2. Prepare the Item: Ensure the item is securely packaged in its original box with all accessories and manuals. Include the RMA number in or on the package.

3. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on Homery’s part (such as receiving the wrong item or a defective product). Shipping fees are non-refundable.

4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.

Return Eligibility and Exclusions:

• Custom Orders: Custom-built or special-order items are non-refundable unless they arrive damaged or defective.

• Large Appliances: Large appliances that have been opened or used may incur a restocking fee of up to 10%. Items that have been installed cannot be returned unless they are defective or damaged.

• Clearance and Final Sale Items: Items marked as final sale or clearance cannot be returned.

• Damaged or Defective Products: If your product arrives damaged or defective, you must notify us within 48 hours of delivery. We will arrange for a replacement or refund, and return shipping will be covered by Homery.

Exchanges

If you wish to exchange an item, please contact our Customer Support Team. Exchanges are subject to availability. If the item is not available, we will process a refund or offer an alternative product.

Restocking Fees

In some cases, a restocking fee may apply:

• Up to 10% on large appliances that have been opened or used.
• No restocking fee applies to unopened, new items.

Non-Returnable Items:

• Custom-built products
• Final sale/clearance items
• Opened large appliances
• Installed items
• Gift cards

Refunds

• Refunds are processed within 7-10 business days once the returned item is received and inspected.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable.

Need Help?

If you have any questions about the return process or need help with a return, please contact us via Live Chat, Online Support Ticket System, or call us at (888) 800-8050. We’re here to assist you in making the return process as easy as possible.

At Homery, we value your satisfaction and are committed to providing the best customer experience. Please don’t hesitate to reach out to us with any concerns or questions! 

Order Cancellation Policy

At Homery, we understand that sometimes plans change, and you may need to cancel an order. Our Order Cancellation Policy outlines the steps you need to take to cancel your order and the conditions under which cancellations are accepted.

How to Cancel an Order

If you need to cancel your order, follow these steps:

1. Contact Customer Service:
• If you wish to cancel an order that has not yet shipped, please contact us as soon as possible via Live Chat, Online Support Ticket System, or call us at (888) 800-8050.
• Provide your order number and the reason for cancellation.

2. Timing Matters:
• If your order has not yet been processed or shipped, we will cancel your order without any fees.
• If your order has already been processed or shipped, it may be too late to cancel. In this case, our Return Policy will apply, and you may need to return the item after it has been delivered.

Cancellation Conditions:

• Before Shipment: Orders canceled before they are shipped can be canceled without penalty. No charges will be applied, and if payment has been made, a full refund will be issued.
• After Shipment: If the order has already been shipped, you will need to follow our return process. Return shipping fees and restocking fees (if applicable) will apply.
• Custom Orders and Special Items: Custom-built or special-order items cannot be canceled once production has started. Please contact us to check the status of custom orders.

Refund Processing

Once your cancellation is confirmed, any payments made will be refunded to your original payment method within 7-10 business days.

Frequently Asked Questions

1. Can I cancel an order after it’s been shipped?

Unfortunately, once your order has been shipped, it cannot be canceled. However, you can initiate a return once the item is delivered. Please refer to our Return Policy for details.

2. How will I receive my refund?

Refunds will be processed back to the original payment method used for the order. You will receive the refund within 7-10 business days after the cancellation is confirmed.

3. Are there any cancellation fees?

No cancellation fees apply if the order is canceled before shipping. However, if the order has shipped, you may be responsible for return shipping and any restocking fees that apply.